FAQ
Welcome to Rykel's Frequently Asked Questions page. Below, you'll find answers to the most common questions we receive about our products, orders, shipping, returns, and more. If you can't find the answer you're looking for, please don’t hesitate to contact our customer service team.
Product Questions
1. What materials are your hoodies made from?
Our hoodies are made from high-quality, soft, and durable fabrics, including cotton, polyester, and a blend of both. Each hoodie is designed to be comfortable, breathable, and long-lasting. For specific material details, please check the product description on the individual product page.
2. Do you offer different styles of hoodies?
Yes! We offer a variety of styles, including pullovers, zip-ups, and more. Each style comes in a range of colors and sizes to suit your personal preferences. Please visit our collection page to explore all available options.
3. How do I know which size to choose?
We’ve created a detailed Sizing Chart to help you find the perfect fit. If you're between sizes, we recommend checking the chart or reaching out to our customer support team for additional guidance. You can find the sizing chart on the product page or our dedicated sizing page.
Order & Payment Questions
4. How do I place an order?
Simply browse our website, select the items you want to purchase, choose your size and color, and add them to your shopping cart. Once you're ready to checkout, click on the cart icon and follow the instructions to complete your order.
5. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. Payment is processed securely through an encrypted gateway to ensure your information is protected.
6. Can I modify or cancel my order after it’s been placed?
We begin processing orders quickly to ensure timely shipping. If you need to modify or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed or shipped, we are unable to make changes. However, you may initiate a return or exchange once you receive your item.
Shipping Questions
7. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States and the United Arab Emirates.
8. How long will it take to receive my order?
Once your order is processed, delivery typically takes between 7 to 15 business days (Monday to Friday) depending on your location. Please note that shipping times may vary due to factors beyond our control, such as weather or carrier delays.
9. Can I track my order?
Yes! Once your order has shipped, you will receive an email with tracking information so you can monitor your package’s progress. If you have any issues with tracking, please contact us for assistance.
10. Do you ship internationally?
At this time, we offer free shipping to the United States and the United Arab Emirates. For orders outside of these regions, please contact us directly for information on international shipping options.
Returns & Exchanges
11. What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund, provided the item is unused, unworn, and in its original condition with all tags attached. Please refer to our Return & Refund Policy for more details.
12. How do I return an item?
To initiate a return, please contact our customer service team at support@rykel.shop. Include your order number and the item(s) you wish to return, and our team will provide further instructions, including a return shipping label.
13. How can I exchange an item for a different size or color?
If you wish to exchange an item, we recommend placing a new order for the desired size or color. You can return the original item following our standard return process.
14. What if my item is defective or damaged?
We apologize for any inconvenience caused. If you receive a defective or damaged item, please contact us within 7 days of delivery, and we will arrange for a replacement at no additional cost. Please include photos of the damage for quicker resolution.
Account & Privacy Questions
15. Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save shipping information, and enjoy faster checkout in the future.
16. Is my personal information secure?
Yes, we take the privacy and security of your information seriously. All transactions on our website are encrypted using SSL technology, and we will never share or sell your personal details to third parties. For more information, please review our Privacy Policy.
17. How can I update my account information?
To update your account information, log in to your account and navigate to the Account Settings section. You can update your contact details, billing information, and shipping address from there.
Customer Support
18. How can I contact Rykel?
If you have any further questions or need assistance, our customer service team is here to help. You can reach us via:
Phone: +1 4244586614
Email: support@rykel.shop
Customer Service: 09:00 AM to 05:00 PM, (Monday to Friday)