FAQ

Frequently Asked Questions (FAQ)

1. Where is Rykel based?
Rykel is a U.S.-based online jewelry store specializing in nose rings and body jewelry for women.

2. Do you ship internationally?
Currently, we only ship within the United States.

3. How long does shipping take?
Standard shipping takes 5–10 business days.

4. Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders.

5. Can I return or exchange my jewelry?
Yes, returns are accepted within 30 days of delivery if the items are unworn, unused, and in original packaging. Due to hygiene reasons, worn jewelry cannot be returned unless it is defective or incorrect.

6. How do I request a return?
Simply contact us through our Contact Us page with your order details, and we will provide instructions.

7. What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay (via Shopify Payments).

8. Is shopping on your website safe?
Yes. All transactions are processed securely, and your payment details are protected with encryption.

9. How can I contact customer support?
You can reach us anytime via our Contact Us page, and our team will respond promptly.